Email: info@trackthreemedia.com
Tel: (866) 811-5150
My Cart:
Tel: (866) 811-5150
My Cart: 
"Transferring and Caring for America’s Memories Since 1998."
My Cart:
"Transferring and Caring for America’s Memories Since 1998."
Why should I transfer my media to DVD?
Videotapes begin to degrade immediately and lose quality over time. Your memories are difficult to enjoy when you have to fast-forward and rewind to find the parts you want to watch. Watching movie film reels is inconvenient, because it requires setting up a bulky film projector. When you transfer to DVD, your footage is easy to watch on your DVD player. Lastly, under proper storage conditions, DVD's last a lifetime.
What are the disadvantages of older tapes including VHS, 8mm, and Betamax?
Will music be added to my video?
All film reels, unless otherwise noted, will have complimentary audio added to them. All other media can have music added at an additional cost.
Do you provide rush orders?
Yes. Please call for prices.
How many hours of tape can fit on to a DVD?
A DVD can hold up to 2 hours of tape without any loss of quality. We only transfer up to 2 hours of video per DVD. Additional charges apply for tapes over 2 hours.
What kind of DVD do I receive, and will it work in my player?
We use DVD-R media for all of our conversions. DVD-R is the standard format for most DVD players, however, some DVD older players and recorders are not compatible with DVD-R. Consult your user’s manual.
What kind of quality can I expect in my DVD?
The DVD you will receive will reflect the original quality of the media you supplied. If you had a VHS tape transferred, then you can expect about the same quality.
However, the DVD quality will be slightly better than your original media.
What are the average turn-around times?
We usually have your completed projects within 3-5 days. However, call us for an estimate for any large orders. We strive to have your order back at your business or home in about a week.
Can additional copies be produced at a later date?
Only if the customer supplies the original DVD that we made for them. We do not archive any footage unless specifically asked to. There is an additional fee for archiving.
Can you transfer or reproduce copyrighted material?
No. We do not make any reproduction of any copyrighted material under any circumstance unless provided with written consent from the copyright/license holder.
What is NTSC? PAL? SECAM? Will this affect my transfer?
Different regions of the world utilize different video formats, NTSC is the standard format in North America. PAL is the standard format of Europe and parts of Asia. SECAM is widely used in Africa and Asia. You cannot, for instance, play a PAL tape in a NTSC player.
Can we transfer PAL and SECAM videos?
Yes. We convert PAL and SECAM to NTSC for an additional fee. We can convert PAL and SECAM to NTSC, or NTSC to either PAL or SECAM.
Can customers edit the DVD on a home computer?
Without proper software, you cannot edit your own video. However, we do offer a service which gives you editable data files in .mp4, .avi, or.mov files. You can then simply import them in any editing system and create your own movie. An external hard drive may be required.
What tapes do you convert?
We specialize in VHS, VHS-C, 8mm Tapes, Mini-DV, Digital8, Hi8, and Video8 tapes. We also convert PAL and SECAM tapes. There are certain professional tapes we transfer also at an additional cost. Please call us if you’re not sure what kind of tapes you have.
Is it safe to send my videos to you?
Absolutely! Movies are not destroyed or damaged in the process. An operator is with your movie during every step of the way.
What is the best way to preserve my home movies?
We recommend ordering at least 2 DVD copies of every transfer so that one DVD copy can serve as your archive copy of the transfer, and the the other can be the DVD you watch regularly.
I am worried about the quality of the output movie. Does conversion from VHS to DVD degrade the quality?
Just the opposite! The quality of output movie is usually slightly higher but you should not expect a dramatic improvement. We do not perform any additional movie cleaning. However, some noise filtering may occur. Of course the higher original quality, the better final result. When the source movie is on a digital tape, there is no analog to digital conversion and the result is excellent.
Do you view your customer’s home movies?
Your videos are private and we don't view videos sent to us, however we do monitor video for quality control purposes. Your videos are transferred in a discreet environment by authorized personnel only and are never shared, archived, or distributed in any way. We are required by law to report any illegal activity such as crimes against children.
Do you return the original tapes?
Yes, we return your original tapes and anything else you sent us along with the new DVD's. The media transferred to DVD is bound together with rubber bands so you know what tapes are on what DVD.
What if I have two 60 minute tapes. Can you transfer the footage from both tapes to 1 DVD?
If you are certain of the length of your video(s) we will combine tapes at an additional charge of $4.99 per tape. Please rubber band together the tapes you need combined and firmly affix a note to each tape indicating the length in hours/minutes.
What does “NTSC” mean, and are my tapes in this format?
National Television Standards Committee. The signal type of your VHS or Camcorder tapes should be NTSC to play our media. The European standard is PAL.
What is "DV or Mini DV" Tape and recording?
DV (digital video) is the highest quality of consumer camcorders. These record at 500+ lines of resolution and can be used with compact DV-Mini tapes. With the information stored in digital format, copying between two systems can be done with no loss in quality. You can have Mini DV Tapes transferred to DVD so you can watch them on a normal DVD player.
Which is better, scanning slides, negatives, or prints?
Just as your photo developer will give you a better reproduction from your negatives that a print, scanning slides or negatives gives better results than scanning prints. This is especially true if you want to do an "enlargement". The slide or negative film is the "original" image instead of a copy. Film contains much greater detail and has greater dynamic range than prints. That's why you get the negatives with your prints. We can scan prints with very good results. However, scanning the original negative would produce even better results
What are the benefits of your Slide and Negative Scanning?
We utilize new film scanning technology to automatically remove dust, scratches, and other imperfections on most color films.
What is a Photo Slide show DVD?
A Photo Slide show on DVD is a collection of photographs that can be organized into a video slide show, with transitions between each image.
What can I put in a Photo Slide show on DVD?
Any combination of video, pictures, slides, and photo negatives can be used along with any other types of paper media that can be digitized with our scanners. This would include items such as announcements, newspaper articles, brochures, flyers, ticket stubs, cards and letters, licenses or just about anything you can imagine.
Can you transfer only a part of my tape to DVD?
We can transfer or edit out any part of your tape if you clearly indicate the minute/second the beginning and end of the part you want to be transferred or removed. There is an additional charge for video editing.
Will my DVD be copy-protected?
No. DVD's we record are not copy-protected.
What do I receive for the slide scanning service?
Without further instruction, we put the slides on a data disc in .jpeg form. However, we can create a viewable slide show at an additional cost.
What kind of software would I need to edit my DVD of .mp4 and .mov videos?
Most computers come with standard video editing software. Some programs include Windows Movie Maker, iMovie, Pinnacle, Sony Vegas, and Dazzle. The video files we give you integrate directly into the software.
Is there a limit to how many slides you will scan in total?
No, however large orders of over 2000 slides may require additional time and media.
Is your question still not answered?
Call or email us with any other questions you may have.
